LuckyLouis Casino Privacy Policy
At LuckyLouis Casino, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website at luckylouis.com or use any of our services. Whether you are exploring our luckylouis slots library, claiming a luckylouis bonus, or using the lucky louis casino app, we want you to understand exactly how your data is handled. We encourage you to read this document carefully before using our platform.
Who We Are
LuckyLouis Casino is operated by Skill On Net Ltd, a company registered in Malta (C50024). We hold a licence issued by the UK Gambling Commission (UKGC account 39326), which means we operate under strict regulatory requirements designed to protect players in the United Kingdom. As the data controller for your personal information, we are responsible for ensuring your data is processed lawfully, fairly, and transparently at LuckyLouis Casino.
Information We Collect
When you register an account, make a deposit, or interact with our platform, we may collect the following categories of personal data:
- Full name, date of birth, and contact details (email address, phone number)
- Billing address and identity verification documents
- Payment information, including Visa and Mastercard transaction records
- Login credentials and account activity, including gaming history
- Device information, IP address, browser type, and operating system
- Communications with our customer support team via live chat, email, or phone
- Preferences and responses to our promotions and loyalty programmes
At LuckyLouis Casino, we collect this information to deliver a safe, personalised, and compliant gaming experience. We do not collect more data than is necessary for these purposes.
How We Use Your Information
We use the personal data we collect for a range of lawful purposes. Our LuckyLouis Casino platform relies on this information to:
- Verify your identity and age in compliance with UK gambling regulations
- Process your deposits and withdrawals securely
- Provide access to over 4,000 slots, 240+ live dealer titles, and other games
- Administer bonuses, including welcome free spins and daily promotions
- Operate our VIP Lounge programme and loyalty points scheme
- Send you relevant marketing communications (where you have given consent)
- Detect and prevent fraud, money laundering, and problem gambling
- Comply with legal obligations under UK law and UKGC licence conditions
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity – to fulfil our obligations when you register and play at LuckyLouis Casino
- Legal obligation – to comply with anti-money laundering, responsible gambling, and data protection laws
- Legitimate interests – to improve our services, prevent fraud, and maintain platform security
- Consent – for optional marketing communications, which you may withdraw at any time
Cookies and Tracking Technologies
Our LuckyLouis Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use both essential cookies (which are necessary for the site to function) and optional cookies for analytics and marketing. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. For full details, please refer to our separate Cookie Policy.
Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our platform. These include:
- Payment processors (such as Visa and Mastercard networks)
- Identity verification and KYC providers
- Game software providers, including Play'n GO, NetEnt, Playtech, and 100+ others
- Customer support and live chat service providers
- Regulatory authorities, including the UKGC, where required by law
All third parties we engage with are required to handle your data securely and in accordance with applicable data protection law. We ensure that appropriate contractual safeguards are in place at all times.
Data Retention
We retain your personal data for as long as your account is active and for a period thereafter as required by law. UK regulations typically require us to keep certain records for a minimum of five years following account closure. Once data is no longer needed, we securely delete or anonymise it.
Your Rights
As a UK resident, you have the following rights regarding your personal data under the UK GDPR:
- Right of access – you may request a copy of the personal data we hold about you
- Right to rectification – you may ask us to correct inaccurate or incomplete data
- Right to erasure – in certain circumstances, you may request that we delete your data
- Right to restrict processing – you may ask us to limit how we use your data
- Right to data portability – you may request your data in a structured, machine-readable format
- Right to object – you may object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent – where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us through the lucky louis casino login page or via our 24/7 live chat support. We will respond to your request within one calendar month.
International Transfers
As part of our global operations, we may transfer your data to countries outside the UK. Where this occurs, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the relevant data protection authority. We never transfer data to restricted countries, including the USA, Australia, France, or others listed in our terms.
Security Measures
At LuckyLouis Casino, we take the security of your personal data seriously. We implement technical and organisational measures including SSL encryption, secure servers, access controls, and regular security audits to protect your information from unauthorised access, loss, or misuse. However, no online system can guarantee absolute security, and we encourage you to use a strong password for your luckylouis casino login.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically. Continued use of our platform after any updates constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please get in touch with our support team. You can reach us via 24/7 live chat at luckylouis.com or through our email support channel. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority, at ico.org.uk.
Content updated: July 13, 2026